EC² Invest

Privacy Policy

1. Introduction

At EC² Invest, we prioritize your personal data safety and privacy. This Privacy Policy explains what personal data we collect, how we handle it, and who we share it with. It also outlines your rights and how to exercise them. This Policy covers how we handle your personal data when you use our EC² Invest website or services.

EC² Invest is responsible for your personal data, including deciding why and how we process it while following this Policy. When you visit our website, use our services, or contact us, we assume you've read and understood the terms of this Policy. By using our website and/or services, you agree that this Policy, including any updates, governs how we collect, store, use, and share your personal data, along with your rights. This Policy, along with the Cookie Policy, is part of the General Terms of Use.

2. Information We Collect

We may collect the following information:

  • Name and contact details (phone number, email)
  • Where you live
  • Recording of electronic communications
  • IP address, location data, and other IT communication details (device type, browser version, operating system)
  • Data about website and app usage (pages visited, links clicked, content viewed, time spent)
  • Preferences for products and services

We mainly gather this information from you through signing up for a demo account, website cookies, subscribing to newsletters, emails, or providing extra information when visiting or using our website, registering online, or contacting us.

3. Legal Basis for Processing

(1) We may collect, use, and disclose your personal data without your consent where permitted under applicable law for legitimate interests or those of a third party, such as business analysis, development, and risk management.

(2) We may share non-personal, non-identifiable information in aggregate form with third parties for business purposes or disclose customer numbers in certain demographic groups to business partners.

(3) We process your personal data to selectively contact you with relevant information about our products, services, activities, and events ("Marketing Communications"). You can opt-out by clicking the unsubscribe link in an email or contacting EC² Invest at dpo@ec2invest.ai. If you receive Marketing Communications on your mobile device, you must follow specific steps to unsubscribe.

(4) We may process your personal data for the following purposes:

  • To perform our contractual obligations.
  • To assess and improve our services.
  • To respond to queries or investigate complaints.
  • To fulfill legal or regulatory obligations.
  • To defend ourselves against disputes or litigation.
  • To perform data analysis to improve our website content and navigation.
  • To enhance our services and customer service.
  • To provide updates on our services, products, market news, and other marketing communications. You can opt-out of marketing communications by clicking the unsubscribe link in an email or contacting EC² Invest at dpo@ec2invest.ai.

We use an automated process to research and analyze how our website services are used via cookies, web beacons, and similar technologies to personalize our services.

We may disclose your personal data to:

  • Our group companies or affiliates to ensure proper website and business administration.
  • Our employees, agents, and professional advisors to ensure adequate use of personal data.
  • Service providers who process personal data for services like marketing, analytics, cloud, IT, or other services to help them perform functions on our behalf.
  • Government authorities, courts, law enforcement, supervisory authorities, and tax authorities as required by law or in response to legal and regulatory requests.
  • Auditors, contractors, or other advisers auditing, assisting with, or advising on our business purposes.
  • Third parties required to enforce or apply the terms and conditions of the General Terms of Use or other relevant agreements.
  • Anyone authorized by you.

Unless required by a regulator, law enforcement, or other competent government authority, we disclose personal data to third parties on a "need to know" basis. We require each third party with access to personal data to conform to our privacy standards, specifically respecting the security of personal data and information and treating them in accordance with applicable regulations and this Policy.

(5) If we transfer your personal data to countries outside Hong Kong, we'll comply with Hong Kong laws and regulations. You consent to the transfer to our group, affiliates, third-party service providers, and agents outside Singapore for the purposes described in this Policy.

7. Data Security and Retention

(1) We safeguard your personal data with reasonable steps and precautions, ensuring it's secured and protected from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

(2) We store client information in secure systems/databases, monitor them, and perform regular backups to mitigate information loss risks.

(3) Our Data Protection Officer ensures our processes and procedures comply with this Policy and data privacy laws.

(4) We have measures to deal with suspected data breaches. If you suspect misuse, loss, or unauthorized access, contact us at dpo@ec2invest.ai.

(5) Unless required or permitted by law, we retain your personal data as long as necessary for the purpose of collection. We may also retain aggregate information for research and service development, but you can't be identified from it.

(6) If information is no longer needed or legally required to be retained, we'll destroy or de-identify it. Even if we delete your personal data, it may still exist on backup or archival media for legal, tax, or regulatory reasons.

8. Right to Erasure (Where applicable)

(1) You may request the erasure of your personal data under applicable data protection laws. Requests will be processed according to legal requirements, but this right may not apply if the data must be retained for legal, regulatory, or contractual reasons.

9. Cookies and Tracking Technologies

(1) Our website and app use cookies and similar technologies to collect data from your device. Cookies improve user experience, enable website and app functionalities, facilitate security, and provide marketing information.

(2) We need your consent to use cookies, except for essential ones. You can reject cookies by adjusting your browser or app settings, but this may affect your ability to use the website or app fully.

(3) We use the following types of cookies:

  • (a) Necessary cookies ensure smooth website or app operation and core functionalities. They can't be turned off.
  • (b) Statistics cookies analyze traffic and improve website/app navigation and performance. They help us understand popular and unpopular pages and visitor navigation. All information is aggregated and processed anonymously.
  • (c) Preferences cookies enhance functionality and personalization by remembering preferences and past choices.
  • (d) Marketing cookies collect user behavior and preferences to deliver relevant ads. They're usually used by third-party advertising networks.

10. Links to non-EC² Invest websites

(1) The EC² Invest website may link to third-party websites for convenience and information. This Policy doesn't apply to other advertisers or websites. Accessing these links leaves you on the EC² Invest website. We don't control these sites or their privacy practices, which may differ from EC² Invest. Consult their privacy policies for more details and opt-out options.

(2) Third-party ad servers or networks use cookies, JavaScript, or web beacons in their ads and links on the EC² Invest website. These technologies send your IP address to your browser. They measure ad effectiveness and personalize content. We control no third-party cookies.

11. For EU customers

(1) We may transfer and store your personal data outside the European Economic Area (EEA). In such cases, we'll ensure similar protection, like standard contractual clauses or legal mechanisms safeguarding your data's security and confidentiality. We'll also take reasonable measures to treat your data as per the Policy.

(2) You have certain rights, but they may not apply in all cases:

  • Right to access: Request a copy of your personal data. It's free, except if the request is unfounded, excessive, repetitive, or you're asking for further copies. We'll send a fee request you must accept before processing. Alternatively, we may refuse to comply.
  • Right to rectification: Request us to correct inaccurate or incomplete data.
  • Right to restrict processing: Request us to suspend processing until we rectify data, when our use is unlawful but you oppose deletion, if we no longer need your data but you need it for legal claims, or if you objected to processing and we're verifying overriding legitimate grounds.
  • Right to data portability: Request the transfer of your data to you or a third party if technically feasible. We'll transfer it in a structured, commonly used, and machine-readable format.

You can object to the processing of your personal data at any time.

  • a. Object on grounds relating to your situation when the processing is based on our legitimate interests. We may continue processing if we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or if the processing is for legal claims.
  • b. Opt out of direct marketing and profiling by clicking the unsubscribe link in emails or contacting EC² Invest at dpo@ec2invest.ai.

You can withdraw your consent at any time if we are relying on it to process your personal data. Note that this may affect your access to certain products or services.

You have the right not to be subject to a decision based solely on automated processing, including profiling, if it has legal consequences or significantly affects you. This right doesn't apply when automated decision-making is necessary for entering into or performing a contract, authorized by law, or based on your explicit consent.

If you're not satisfied with our responses, you can lodge a complaint with a EU supervisory authority.

12. How To Contact Us

If you have a query about this Policy, wish to lodge a complaint, or exercise any rights, please contact our Data Protection Officer at dpo@ec2invest.ai or write to us at 1/F, 28 Stanley Street, Central, Hong Kong. We aim to respond within a month. If it takes longer, we'll notify you and keep you updated.

13. Privacy Policy Updates

We regularly review our Privacy Policy, so it may change. We'll update the policy on our website. When you first use the website after an update, you'll be considered to have accepted the changes.